TheServerSide has published a number of articles on the tenets of effective RESTful web service design, along with examples of how to actually create a cloud-native application using Spring Boot and ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Walmart is experimenting with paper catalogs. Yes, you read that correctly. The retail giant that helped drive countless catalog companies out of business is now testing the very medium many ...

How T-Mobile achieved record levels of quality and productivity by Matthew Dixon Visit any big company, and few departments will be as instantly recognizable as customer service. The call center ...

Alex Rivlin was tackling a last-minute task for his European vacation. That’s how he got snagged in an artificial intelligence-enabled scam. Rivlin, who runs a real estate company in Las Vegas, needed ...

Do you tend to masseuse (er, misuse) words in humorous ways? If yes, you've made a malapropism—and everyone from politicians to famous literature characters is guilty of it. Have you ever uttered a ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

The many services provided by the information technology division of Washington state government are becoming easier to engage with, access and understand. Washington Technology Solutions, also known ...

Given Shout’s business plan, it seems likely they will mount a new special edition Blu-ray of Monty Python and the Holy Grail. “Since the earliest days of the company, Shout has been dedicated to ...