Customer experience (CX) has become the most powerful differentiator ... Decisions about product priorities, service models ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Winning by Design (WbD) today released an updated version of its Bowtie Model, a Customer Journey Model and Data Model that extends the traditional marketing ...

Opinions expressed by Digital Journal contributors are their own. With acceleration in digital transformation, customer expectations have evolved significantly in the insurance sector. In this era ...

Traditional leadership models are breaking under the pace of change; LEAD and CORE offer a framework for resilient, adaptive leadership. We’re not just facing change, we’re caught in acceleration.

In every sector, technological advances are raising customers’ expectations regarding how they should be able to interact with brands. The banking and finance sector, which has long emphasized product ...

The race to redefine customer experience (CX) is accelerating. As interactions between businesses, brands and their customers shift, I believe we will see significant developments across the critical ...