Today Jacada and Avaya announced that they are entering into a joint marketing agreement. Avaya is going to be offering several key Jacada tools to their global customer base of (mainly) large call ...

Avaya OneCloud™ Experience Platform Enables Businesses to Elevate their Customer Experience in Just a Few Minutes RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)-- Avaya (NYSE: AVYA), a global leader in ...

As more companies begin to consider utilizing remote agents to complement its bricks-and-mortar contact center force, the onus is on the vendor community to provide the technology and infrastructure ...

Cloud communications provider Avaya has announced an update to its Avaya OneCloud platform, in which its Virtual Agent is available as a ready-to-deploy, turnkey, configurable service. This would let ...

Avaya has updated its flagship contact center software application, Interaction Center, with new features that make it easier for developers to build agent portals to their own specifications and ...

Networking supplier Avaya has deployed a dedicated version of its contact centre agent desktop for Google Chromebooks, intended to make contact centre operations simpler, more flexible and more ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--Avaya Holdings Corp. (NYSE:AVYA) today announced that Telarus, the largest, privately-held technology services distributor (master agent) in the U.S., is offering ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Avaya has extended the capabilities of its contact center platforms to ...

Google and Avaya are chasing companies seeking to install or upgrade call center systems, promising them easier and more affordable deployments via Chromebooks and a WebRTC interface to the Avaya ...

SANTA CLARA, CA--(Marketwired - January 10, 2017) - Avaya today announced that Michael C. Fina Recognition has implemented Avaya Midmarket and Contact Center solutions to deliver a seamless, high ...

The IP wars continue this week with Avaya, now a privately held rather than public company, announcing Avaya Communications Manager 5.0 and new customer service solutions, including a SIP-enabled ...

Google and Avaya are chasing companies seeking to install or upgrade call center systems, promising them easier and more affordable deployments via Chromebooks and a WebRTC interface to the Avaya ...