The U.S. economy faces a witches' brew of destructive macro and microeconomic problems: increasing customer switching costs ...

For the first time, certain fiber and non-fiber internet providers are tied in customer satisfaction. Here's what the latest ACSI numbers have to say. Trisha Jandoc was an associate writer at CNET ...

The latest look at auto industry customer satisfaction has a brand that should be an underdog moving well into its own in first place. At the same time, vehicles from Ram and Chrysler saw their scores ...

A recent ACSI study analyzed customers’ experience with major fast-food chains in the U.S. How do your favorites stack up? Getty/iStock Grabbing takeout has gotten more expensive, but customers’ ...

We all have our favorite go-to grocery store. Whether we like it because of the great bargains, the friendly staff, or just ...

Overall satisfaction with mortgage lenders dropped to 74 out of 100, according to the 2025 ACSI survey. Rocket Mortgage led the rankings with a score of 83, followed by Citizens Bank, PNC Mortgage, ...

The American Customer Satisfaction Index was developed at the University of Michigan by a prominent group of scientists under the leadership of Claes Fornell, the Distinguished Donald C. Cook ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--In addition to the government shutdown, economic data blackouts, and volatile tariff rate changes, there is another, yet mostly unnoticed, threat to the very ...